Frequently Asked Questions
Frequently Asked Questions (FAQ)
We understand that online shopping may raise questions. Below you will find clear and straightforward answers to common inquiries. If your question is not addressed here, please contact us directly.
What products do you offer?
levi-houston.com specializes in men’s trousers designed to combine comfort, structure, and versatility. Our collection focuses on practical, modern designs suitable for everyday wear.
Where do you ship?
We currently deliver within the United States only. Orders can be shipped to addresses throughout the U.S., subject to standard carrier availability.
Do you offer free shipping?
Yes. All orders are shipped free of charge within the United States. No minimum purchase amount is required, and no additional shipping fees are applied at checkout.
How long does shipping take?
Orders are processed within 1–2 business days (Monday through Friday).
Delivery typically occurs within 5–9 business days after dispatch, depending on the destination.
Tracking information is provided by email once the order has been shipped.
What is your return policy?
We provide a 30-day return period beginning on the date of delivery. Items must be returned unused, unworn, and in original condition with tags and packaging intact.
Approved returns qualify for a refund. No restocking fees apply.
How long does a refund take?
Refunds are processed within 5 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase. A confirmation email will be sent once the transaction is completed.
How can I contact customer support?
For assistance, please contact:
Email: info@levi-houston.com
Phone: +1 832 990 1844
Business Hours: Monday through Friday, 8:00 AM to 5:00 PM
What sizes are available?
We offer a range of sizes to accommodate different body types. Detailed sizing information is available on each product page. If you require additional guidance, please contact customer support.
Are sold-out items restocked?
Certain items may be limited in availability. Select products may be restocked depending on demand and inventory planning. Availability updates are reflected directly on the product page.
Is it safe to shop on your website?
Yes. All transactions are secured using SSL encryption. Payment details are processed through secure payment gateways, and we do not store full payment card information on our servers.
For further questions or clarification, please contact our customer service team using the details provided above.